Nteteeɛ adwumakuo a ɛgyina ne ho a wɔde wɔn ho ahyɛ mobile money agents nimdeɛ a wɔwɔ Ghana nyinaa nkɔsoɔ mu.
Credal Vento wɔ hɔ de ma nteteeɛ a ɛfata mobile money agents wɔ Ghana nyinaa. Yɛde yɛn adwene si nkyerɛkyerɛ so nkutoo, na yɛboa wɔn a wɔpɛ sɛ wɔbɛyɛ agents ne wɔn a wɔyɛ dada ma wɔnya nimdeɛ a wɔhia de yɛ adwuma yie, di mmara so, na wɔma wɔn adwuma kɔ so yie.
Yɛnyɛ mobile money operator, yɛmpɛ agents mma network biara, na yɛmfa sikasɛm nneɛma anaa bosea nso mma. Yɛn botaeɛ nkutoo ne sɛ yɛbɛma nteteeɛ a ɛma nimdeɛ ne dwumadie pa ba mobile money agency dwumadie mu.
Mobile money nhyehyɛeɛ wɔ Ghana asesa sikasɛm kwan a ɔpepem pii wɔ ama nnipa. Agents yɛ adwuma a ɛho hia wɔ anim, na wɔboa nkuraasefoɔ ne dijitaal sikasɛm nnwuma. Nteteeɛ a ɛfata hwɛ ma agents yi tumi som wɔn mpɔtam yie berɛ a wɔresi adwuma a ɛma mfasoɔ.
Mmara a ɛma yɛyɛ nteteeɛ nhyehyɛeɛ na yɛde ma.
Yɛde yɛn adwene si nkyerɛkyerɛ so. Yɛn nhyehyɛeɛ wɔ hɔ de ma nimdeɛ a wɔde di dwuma na ɛma nokware nimdeɛ ba, ɛnyɛ de hyɛ nneɛma anaa nnwuma binom nkuran.
Yɛgyina yɛn ho firi mobile money networks ne sikasɛm adwumakuo. Yei ma yɛtumi ma nteteeɛ a ɛfata a ɛfa agent nkonim so.
Yɛn akyerɛkyerɛfoɔ yɛ agents a wɔyɛɛ adwuma yie kane a wɔte wiase mu tebea ase. Wɔkyerɛkyerɛ firi osuahunu mu, ɛnyɛ nyansahu nkutoo.
Yɛhwɛ ma agents te Bank of Ghana ahwehwɛdeɛ ne mmara a ɛhwɛ mobile money dwumadie so ase.
Yɛyɛ nteteeɛ nhyehyɛeɛ fa nsɛm a agents hyia dabiara ho. Nhyehyɛeɛ biara ka dwumadie beaeɛ pɔtee bi ho: float management, fraud prevention, customer service, nkontaabu, mmara so di, ne adwuma nkɔsoɔ.
Yɛn akyerɛkyerɛfoɔ de mfeɛ pii mu osuahunu ba. Wɔahwɛ adwuma akɛseɛ a transaction pii wɔ mu, wɔadi mmara ahwehwɛdeɛ ho dwuma, wɔadi fraud ho dwuma, na wɔasi adwuma a ɛma mfasoɔ. Saa osuahunu yi kyerɛ adesua biara.
Nteteeɛ nhyiam ka nkyerɛaseɛ ne dwumadie bɔ mu. Yɛka nsusuwii, afei yɛfa nsɛm a agents bɛhyia so yɛ adwuma. Wɔn a wɔba no kɔ a wɔde akwan a wɔde bedi dwuma ntɛm.
Yɛsom akuo mmienu wɔ mobile money agent fekuo mu.
Nnipa a wɔredwene ho sɛ wɔbɛyɛ mobile money agents nya mfasoɔ firi adwuma no ho ntease a wɔbɛnya ansa na wɔafiti ase. Yɛn mfitiaseɛ nhyehyɛeɛ kyerɛkyerɛ nea adwuma no fa, nneɛma a wɔhia, sɛnea mmara ka, ne nsɛm a wɔbɛhyia. Saa nimdeɛ yi boa nnipa ma wɔsi gyinaeɛ a nimdeɛ wom fa wɔn a wɔbɛkɔ dwumadie no mu ho.
Agents a wɔreyɛ adwuma dada tumi ma nimdeɛ pɔtee bi mu ahoɔden anaa wɔdi nsɛm pɔtee bi ho dwuma. Sɛ wɔredi fraud ho dwuma, wɔrema nkontaabu nhyehyɛeɛ atu mpɔn, wɔrema transaction adodoɔ akɔ so, anaa wɔrehwɛ sɛ wɔdi mmara so pɛpɛɛpɛ a, yɛn nhyehyɛeɛ a wɔahyehyɛ ma nimdeɛ a agents hia de ma wɔn dwumadie atu mpɔn.
Nnwuma a wɔhwɛ agent beaeɛ pii tumi hyehyɛ nteteeɛ a wɔahyehyɛ ama wɔn akuo. Yɛne nnwuma yɛ adwuma de di wɔn dwumadie ahiadeɛ pɔtee ho dwuma na yɛhwɛ ma nhyehyɛeɛ koro wɔ beaeɛ nyinaa.
Mobile money agents boa ma Ghanafoɔ ɔpepem pii nya sikasɛm nnwuma. Nkuraaseɛ mu titire no, agents yɛ beaeɛ a ɛdi kan a wɔfa so de sika kɔ, tua ka, na wɔhwɛ sikasɛm so wɔ dijitaal kwan so.
Sɛ agents yɛ adwuma yie a, mpɔtam nya mfasoɔ. Transaction kɔ so yie, wɔsi fraud kwan, adetɔfoɔ nya mmoa a ɛboa, na mobile money nhyehyɛeɛ no nyinaa yɛ adwuma yie.
Nteteeɛ a ɛfata te agent mfomsoɔ a efi fraud mu so, ma mmara so di tu mpɔn, na ɛboa agents ma wɔsi adwuma a ɛkɔ so. Agents a wɔate nteteeɛ yie wɔ ahotoso, wonya mfasoɔ, na wɔtumi som wɔn mpɔtam yie wɔ berɛ tenten mu.
Hwɛ yɛn nhyehyɛeɛ a ɛkɔ akyiri anaa frɛ yɛn na yɛnkasa fa wo nteteeɛ ahiadeɛ pɔtee ho.