Nhyehyɛeɛ a wɔahyehyɛ ama nnwuma a wɔhwɛ mobile money agent beaeɛ pii wɔ Ghana nyinaa.
Nnwuma a wɔhwɛ mobile money agent beaeɛ pii hyia dwumadie nsɛm soronko. Sɛ wɔbɛma nhyehyɛeɛ koro akɔ so wɔ beaeɛ ahodoɔ, wɔbɛhwɛ sɛ agents nyinaa te mmara ahwehwɛdeɛ ase, wɔbɛsi fraud kwan wɔ beaeɛ pii mu, na wɔasi din sɛ wɔsom yie a, ɛhia nteteeɛ a wɔahyehyɛ yie.
Yɛne nnwuma yɛ adwuma de yɛ nteteeɛ nhyehyɛeɛ a wɔahyehyɛ a ɛdi wo dwumadie ahiadeɛ pɔtee ho dwuma. Sɛ wohwɛ beaeɛ num anaa aduonum a, nteteeɛ a wɔahyehyɛ boa ma agents nyinaa di nhyehyɛeɛ koro akyi, te mmara so di ase, na wɔgyina hɔ ma wo adwuma yie.
Yɛn akwan de adwene si sɛ yɛbɛsi nneɛma a ɛkɔ so wɔ mu na yɛadi nsɛm pɔtee a wo dwumadie hyia ho dwuma. Wɔtumi de nteteeɛ ba wo beaeɛ anaa beaeɛ a wɔaboa ano, sɛnea ɛbɛyɛ adwuma ama wo akuo nhyehyɛeɛ.
Sɛ woyɛ adwuma kɛseɛ a, ɛhia akwan a ɛsene agent baako nteteeɛ.
Sɛ wohwɛ beaeɛ pii a, nneɛma a ɛkɔ so ho hia. Nteteeɛ hwɛ ma agents nyinaa di nkontaabu nhyehyɛeɛ koro akyi, de fraud prevention akwan di dwuma pɛpɛɛpɛ, na wɔma adetɔfoɔ som a ɛkɔ so wɔ beaeɛ biara a wɔkɔ.
Sɛ wɔbɛhwɛ fraud asiane wɔ beaeɛ pii mu a, ɛhia agents a wɔhu nsɛnkyerɛnne koro na wɔdi nhwɛsoɔ nhyehyɛeɛ koro akyi. Nteteeɛ boa ma wɔyɛ ahobammɔ akwan koro a ɛbɔ wo dwumadie nyinaa ho ban.
Mmara so di nyɛ nea wɔpɛ. Nteteeɛ hwɛ ma agents nyinaa te KYC ahwehwɛdeɛ, transaction ano hye, nkrataa a wɔkora nnwuma, ne amanneɛbɔ nhyehyɛeɛ ase. Yei te mmara so di asiane so wɔ wo adwuma mu.
Agents a wɔate nteteeɛ yie yɛ transaction ho dwuma ntɛm, wɔmfom mfomsoɔ pii, na adetɔfoɔ ani gye wɔn ho. Saa nkɔsoɔ yi kyerɛ tee wɔ adwuma mu nkɔsoɔ pa wɔ beaeɛ nyinaa.
Yɛn akwan a yɛfa so yɛ beaeɛ pii nteteeɛ yɛ adwumayɛ ne nea wɔahyehyɛ.
Yɛfiti ase denam wo adwuma nhyehyɛeɛ, dwumadie nhyehyɛeɛ, nsɛm pɔtee, ne nteteeɛ botaeɛ ho ntease so. Saa nhwehwɛmu yi boa yɛn ma yɛyɛ nhyehyɛeɛ a ɛdi wo ankasa ahiadeɛ ho dwuma sen sɛ yɛde nsɛm a ɛnyɛ pɔtee bɛma.
Yɛde yɛn nhwehwɛmu di kan yɛ nteteeɛ nsɛm a ɛne wo dwumadie nhyehyɛeɛ hyia berɛ a yɛde dwumadie a wɔtaa yɛ bɔ mu. Adesua no ka beaeɛ a wopɛ sɛ woma dwumadie mu ahoɔden anaa woma nhyehyɛeɛ koro kɔ so wɔ beaeɛ ahodoɔ ho.
Wɔtumi de nteteeɛ ba wo beaeɛ, beaeɛ a agents boaboa wɔn ho ano, anaa wɔfa akwan mmienu bɔ mu. Yɛne wo berɛ yɛ adwuma de ma dabiara dwumadie mu nsɛm a ɛbɛsɛe sua na yɛhwɛ ma agents nyinaa nya nteteeɛ a ɛkɔ so.
Nteteeɛ nyinaa si dwumadie so. Agents sua denam nsɛm a wɔbɛhyia so yɛ adwuma, wɔyɛ nhyehyɛeɛ a wɔde bedi dwuma, na wɔka anoɔ fa nsɛm a wo dwumadie ankasa hyia ho.
Nhyehyɛeɛ tumi ka mobile money agency dwumadie afanan biara. Nsɛm a wɔtaa de adwene si so no bi ne sɛ wɔbɛma nkontaabu nhyehyɛeɛ akɔ so wɔ beaeɛ nyinaa, wɔde fraud prevention akwan a ɛkɔ so bedi dwuma, wɔhwɛ sɛ wɔdi mmara so, wɔma customer service pa tu mpɔn, na wɔma ahwɛsofoɔ nya nimdeɛ a wɔde bɛkora nhyehyɛeɛ so.
Yɛsan nso di dwumadie nsɛm pɔtee a ɛfa beaeɛ pii a wɔhwɛ ho dwuma: nkitahodi wɔ beaeɛ ahodoɔ ntam, sɛnea wɔhwɛ nneɛma wɔ beaeɛ ahodoɔ so, sɛnea wɔdi nsonsonoeɛ a ɛfa beaeɛ pii ho dwuma, ne sɛnea wɔsi nhyehyɛeɛ a ɛkɔ so.
Wɔahyehyɛ adesua no ama wo tebea. Nnwuma binom hia nteteeɛ a ɛkɔ akyiri a ɛka dwumadie afanan nyinaa. Afoforɔ pɛ nhyehyɛeɛ a wɔahyehyɛ a ɛdi nsɛm pɔtee anaa ɛsiesie agents ma nhyehyɛeɛ foforɔ a wɔredi dwuma wɔ network no nyinaa mu.
Nnwuma ahodoɔ wɔ wo adwumakuo mu tumi nya mfasoɔ firi nteteeɛ a wɔahyehyɛ mu.
Agents a wɔyɛ transaction ho dwuma dabiara hia dwumadie ho nimdeɛ a ɛyɛ den. Nteteeɛ ka transaction nhyehyɛeɛ, fraud prevention, customer service, nkontaabu, ne mmara so di ho. Agents a wɔate nteteeɛ yie wɔ ahotoso, wɔyɛ adwuma ntɛm, na wɔmfom mfomsoɔ a ɛho ka pii.
Ahwɛsofoɔ a wɔhwɛ beaeɛ pɔtee hia nimdeɛ a ɛkɔ akyiri fa nhyehyɛeɛ, mmara so di, ne nsɛm a wɔsiesie akwan ho. Wɔsan nso nya mfasoɔ firi nteteeɛ a ɛfa sɛnea wɔbɛkyerɛkyerɛ agents, sɛnea wɔbɛhu dwumadie nsɛm, ne sɛnea wɔbɛkora nhyehyɛeɛ so pɛpɛɛpɛ ho.
Sɛ wɔde agents foforɔ ba wɔ nhyehyɛeɛ mu a, ɛhwɛ ma wɔfiti ase a wɔwɔ nimdeɛ a ɛfata sen sɛ wɔbɛsua denam mfomsoɔ so. Mfitiaseɛ nteteeɛ a wɔahyehyɛ te berɛ a agents foforɔ de yɛ adwuma yie so na ɛboa ma wɔkwati mfomsoɛ a wɔtaa yɛ mfitiaseɛ.
Frɛ yɛn na yɛnkasa fa wo dwumadie nhyehyɛeɛ, nteteeɛ ahiadeɛ, ne sɛnea yɛbɛyɛ nhyehyɛeɛ a ɛma dwumadie mu ahoɔden wɔ wo beaeɛ ahodoɔ ho.