Nteteeɛ Nhyehyɛeɛ

Ɛdeɛn Na Wobɛsua?

Yɛn nhyehyɛeɛ ka nimdeɛ a mobile money agents hia de yɛ adwuma yie na wɔma wɔn adwuma kɔ so nyinaa.

Dwumadie Titire

Float Management

Sɛnea wobɛhwɛ dwumadie sika so yie ho ntease yɛ agent nkonim fapem. Saa nhyehyɛeɛ yi kyerɛkyerɛ sɛnea wobɛhwɛ nea ɛbɛba dabiara, float dodoɔ a ɛfata, ne akwan a wobɛfa so akora sika a ɛhia a worenhyɛ sika pii mu.

Sɛnea wobɛhwɛ dabiara sika a wobɛhia
Sɛnea wobɛsiesie float wɔ e-money ne sika a wɔde nsa ka ntam
Sɛnea wobɛhwɛ rebalancing ka ne berɛ
Sɛnea wobɛkwati float a ɛnni hɔ wɔ berɛ a nnipa pii ba mu

Asiane Ho Nhwɛsoɔ

Fraud Prevention

Fraud yɛ asiane kɛseɛ baako a agent mfasoɔ hyia. Sua sɛnea wobɛhu akwan a wɔtaa fa, sɛnea wobɛhwɛ adetɔfoɔ ho nsɛnkyerɛnne yie, na fa ahobammɔ akwan a ɛbɔ wo adwuma ho ban a ɛremma adetɔfoɔ a wɔyɛ nokware nni haw.

Fraud akwan a wɔtaa de tow agents ase
Sɛnea wobɛhwɛ transaction mu pɛpɛɛpɛ
Sɛnea wobɛhu susuiɛ ne nneyɛeɛ a ɛyɛ nwanwa
Sɛnea wobɛyɛ sɛ wosusu sɛ ɛyɛ fraud

Agent a ɔresua nkontaabu nhyehyɛeɛ ne transaction nkrataa

Sikasɛm Ahobɔdeɛ

Dabiara Nkontaabu

Dabiara nkontaabu a ɛyɛ pɛpɛɛpɛ si nsonsonoeɛ a ɛbɛboa ano na ɛma wohu adwuma mu nkɔsoɔ pefee. Sua sɛnea wobɛsiesie akontaabu, di commission ho dwuma, na akora nkrataa a ɛboa ma wosi gyinaeɛ a nimdeɛ wom.

Nkontaabu nhyehyɛeɛ anammɔn anammɔn
Sɛnea wobɛhu nsonsonoeɛ na woasiesie
Commission ho dwumadie ne nhwɛsoɔ
Nkrataa a wɔkora a ɛboa nhwehwɛmu

Agent a ɔrema customer service wɔ nkuraa beaeɛ

Mpɔtam Abusuabɔ

Customer Service a Ɛyɛ Fɛ

Agents yɛ sikasɛm nnwuma a wɔde wɔn ho to mu wɔ wɔn mpɔtam. Sua sɛnea wobɛdi transaction ho dwuma ntɛm, kyerɛkyerɛ nhyehyɛeɛ pefee, di nsɛm a ɛyɛ den ho dwuma yie, na si gyidie a ɛma adetɔfoɔ ba bio.

Sɛnea wobɛsom adetɔfoɔ a wɔn nkyerɛwee ho nimdeɛ gu ahoroɔ
Sɛnea wobɛkyerɛkyerɛ ka ne nhyehyɛeɛ pefee
Sɛnea wobɛdi anwiinwii ne ntawantawa ho dwuma yie
Sɛnea wobɛsi mpɔtam gyidie ne din pa

KYC compliance nteteeɛ a ho nsɛnkyerɛnne nkrataa wɔ mu

Mmara So Di

KYC ne Mmara Ahwehwɛdeɛ

Sɛ wobɛyɛ adwuma wɔ mmara mu a, ɛhia sɛ wote Know Your Customer nhyehyɛeɛ, transaction ano hye, ne amanneɛbɔ nnwuma ase na wode di dwuma. Saa nhyehyɛeɛ yi ka Bank of Ghana ahwehwɛdeɛ ne sɛnea wɔde mmara so di di dwuma ho.

Adetɔfoɔ ho nsɛnkyerɛnne ne nhwɛsoɔ
Transaction ano hye ne nhwɛsoɔ
Nkrataa a wɔkora berɛ ahwehwɛdeɛ
Sɛnea wɔbɔ nnwuma a ɛyɛ nwanwa ho amanneɛ yie

Adwuma Nkɔsoɔ

Transaction Adodoɔ Nkɔsoɔ

Nkɔsoɔ a ɛkɔ so hia akwan a ɛnnyɛ sɛ wotwɛn adetɔfoɔ pii nkutoo. Sua akwan a wobɛfa so ama wo adetɔfoɔ adodoɔ akɔ so, ama transaction mpɛn dodoɔ akɔ so, siesie wo adwuma yie, na asi mfasoɔ a ɛkɔ so wɔ berɛ tenten mu.

Sɛnea wobɛhu adetɔfoɔ a wɔbɛtumi aba na woadu wɔn nkyɛn
Sɛnea wobɛhyɛ wɔn nkuran ma wɔayɛ transaction mpɛn pii
Sɛnea wobɛsiesie wo ho wɔ wo gua mu
Sɛnea wobɛsusu adwuma mu nkɔsoɔ na woama atu mpɔn

Sɛnea Nteteeɛ Kɔ So

Yɛn akwan ka adesua a wɔahyehyɛ ne dwumadie bɔ mu.

Nkyerɛkyerɛ a Ɛfiri Osuahunu Mu

Nteteeɛ nyinaa firi agents a wɔyɛɛ adwuma yie kane a wɔte wiase mu tebea ase nkyɛn. Wɔkyerɛkyerɛ firi osuahunu mu, ɛnyɛ nyansahu nimdeɛ nkutoo. Yei hwɛ ma nsɛm ka nsɛm a agents hyia dabiara ho.

Nhyehyɛeɛ a Wɔahyehyɛ

Wɔahyehyɛ nsɛm no ayɛ nhyehyɛeɛ a ɛfa dwumadie beaeɛ pɔtee bi ho. Saa nhyehyɛeɛ yi ma wɔn a wɔba no tumi de wɔn adwene si beaeɛ a ɛfata wɔn seesei ahiadeɛ so anaa wɔkɔ so wɔ adesua no nyinaa mu.

Dwumadie a Wɔde Di Dwuma

Nteteeɛ nhyiam ka nsɛm a wɔde di dwuma a wɔn a wɔba no fa nsɛm a wɔbɛhyia sɛ agents so yɛ adwuma. Saa akwan yi boa ma nimdeɛ dan akwan a wɔde bedi dwuma a wɔtumi de di dwuma ntɛm.

Hwan Na Ɛsɛ Sɛ Ɔba?

Yɛn nhyehyɛeɛ som nnipa ahodoɔ wɔ mobile money agent fekuo mu. Wɔn a wɔpɛ sɛ wɔbɛyɛ agents nya mfasoɔ firi mfitiaseɛ nteteeɛ a ɛkyerɛkyerɛ nea adwuma no fa ansa na wɔafiti ase. Yei boa nnipa ma wɔsi gyinaeɛ a nimdeɛ wom fa wɔn a wɔbɛkɔ dwumadie no mu ho.

Agents a wɔwɔ hɔ dada tumi ma nimdeɛ pɔtee bi mu ahoɔden anaa wɔdi dwumadie nsɛm pɔtee bi ho dwuma. Sɛ wɔredi fraud mfomsoɔ ho dwuma, wɔrema nkontaabu pɛpɛɛpɛ atu mpɔn, wɔrema transaction adodoɔ akɔ so, anaa wɔrehwɛ sɛ wɔdi mmara so pɛpɛɛpɛ a, nteteeɛ a wɔahyehyɛ ma nimdeɛ a wɔhia de ma dwumadie atu mpɔn.

Nnwuma a wɔhwɛ agent beaeɛ pii tumi hyehyɛ nteteeɛ a wɔahyehyɛ ama wɔn akuo. Yɛne nnwuma yɛ adwuma de di wɔn dwumadie ahiadeɛ pɔtee ho dwuma na yɛhwɛ ma nhyehyɛeɛ koro wɔ beaeɛ nyinaa.

Nteteeɛ Mmeaeɛ

Yɛyɛ nhyehyɛeɛ wɔ Ghana nyinaa de ma nteteeɛ tumi kɔ nnipa nkyɛn.

Mpɔtam Ahodoɔ

Wɔyɛ nteteeɛ nhyiam daa wɔ nkuropɔn akɛseɛ ne mpɔtam ahodoɔ wɔ Ghana nyinaa. Saa mmeaeɛ pii yi hwɛ ma agents tumi kɔ nteteeɛ a wɔntu kwan tenten dodo.

Nteteeɛ wɔ Beaeɛ

Nnwuma a wɔhwɛ agent beaeɛ pii no, yɛma nteteeɛ a wɔahyehyɛ wɔ wɔn beaeɛ. Saa akwan yi ma akuo tumi sua bɔ mu na ɛka adwumakuo pɔtee dwumadie nhyehyɛeɛ ho.

Berɛ a Wɔtumi Sesa

Yɛte ase sɛ agents wɔ adwuma a wɔyɛ. Wɔhyehyɛ nteteeɛ nhyiam de ma dabiara dwumadie mu nsɛm a ɛbɛsɛe sua, na wɔma akwan ma nnawɔtwe awieɛ anaa anwummerɛ nhyiam sɛ ɛfata a.