Training Programmes

What Will You Learn?

Our programmes cover the full spectrum of knowledge mobile money agents need to operate effectively and grow sustainably.

Core Operations

Float Management

Understanding how to manage working capital effectively is fundamental to agent success. This module teaches forecasting techniques, optimal float levels, and strategies for maintaining liquidity without tying up unnecessary capital.

Forecasting daily cash requirements
Balancing float across e-money and physical cash
Managing rebalancing costs and timing
Avoiding float shortages during peak periods

Risk Management

Fraud Prevention

Fraud represents one of the largest risks to agent profitability. Learn to recognize common schemes, verify customer identity properly, and implement security practices that protect your business without creating friction for legitimate customers.

Common fraud schemes targeting agents
Transaction verification techniques
Recognizing suspicious patterns and behaviors
Responding appropriately when fraud is suspected

Agent learning reconciliation procedures with transaction records

Financial Discipline

Daily Reconciliation

Accurate daily reconciliation prevents discrepancies from accumulating and provides clear visibility into business performance. Master the discipline of balancing accounts, tracking commissions, and maintaining records that support informed decision-making.

Step-by-step reconciliation procedures
Identifying and resolving discrepancies
Commission tracking and verification
Record-keeping practices that support audits

Agent providing customer service in rural community setting

Community Relations

Customer Service Excellence

Agents serve as trusted financial service providers in their communities. Learn how to handle transactions efficiently, explain procedures clearly, manage difficult situations professionally, and build the trust that keeps customers returning.

Serving customers with varying literacy levels
Explaining fees and procedures clearly
Handling complaints and disputes effectively
Building community trust and reputation

KYC compliance training with identification documents

Regulatory Compliance

KYC and Regulatory Requirements

Operating legally requires understanding and implementing Know Your Customer procedures, transaction limits, and reporting obligations. This module covers Bank of Ghana requirements and practical implementation of compliance measures.

Customer identification and verification
Transaction limits and monitoring
Record retention requirements
Reporting suspicious activities appropriately

Business growth strategy training session with agents

Business Development

Growing Transaction Volumes

Sustainable growth requires strategy beyond simply hoping for more customers. Learn techniques for expanding your customer base, increasing transaction frequency, positioning your agency effectively, and building long-term profitability.

Identifying and reaching potential customers
Encouraging repeat transactions
Competitive positioning in your market
Measuring and improving business performance

How Training Works

Our approach combines structured learning with practical application.

Experienced Instruction

All training is delivered by former top-performing agents who understand field realities. They teach from practical experience, not just theoretical knowledge. This ensures content addresses real challenges agents face daily.

Structured Modules

Content is organized into focused modules, each addressing a specific operational area. This structure allows participants to concentrate on areas most relevant to their current needs or to progress through the full curriculum systematically.

Practical Application

Training sessions include scenario-based learning where participants work through situations they will encounter as agents. This approach helps translate knowledge into actionable techniques that can be implemented immediately.

Who Should Attend?

Our programmes serve different audiences within the mobile money agent community. Aspiring agents benefit from foundational training that explains what the business involves before they start. This helps people make informed decisions about entering the sector.

Existing agents can strengthen specific skills or address particular operational challenges. Whether dealing with fraud losses, improving reconciliation accuracy, growing transaction volumes, or ensuring full regulatory compliance, targeted training provides the knowledge needed to improve performance.

Businesses operating multiple agent locations can arrange customized training for their teams. We work with companies to address their specific operational needs and ensure consistent practices across all locations.

Diverse group of training participants learning together

Training Locations

We conduct programmes throughout Ghana to make training accessible.

Regional Centers

Regular training sessions are held in major cities and regional centers across Ghana. This geographic distribution ensures agents can access training without traveling excessive distances.

On-Site Training

For businesses operating multiple agent locations, we provide customized on-site training. This option allows teams to train together and addresses organization-specific operational procedures.

Flexible Scheduling

We understand agents have businesses to run. Training sessions are scheduled to minimize disruption to daily operations, with options for weekend or evening sessions where appropriate.